Returns and Refund Policy

 

With our initiative, we focus on complete customer satisfaction. Please read each product’s fine prints before purchasing it; it offers all the details about the services or the Kurious product you purchase.

Shipping

Please refer to the various product pages for estimated shipping and delivery timelines for each specific product. The estimated delivery times are suggestive and depend mostly on your location and local administrative controls. On some occasions, we may face some unavoidable delays that are beyond our control. We will always keep you informed in case of any such delays.

Returns

  1. Our policy lasts for 15 days. If 15 days have already passed since you received your product order, unfortunately, we can’t provide you with a refund or exchange of the product.

  2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  3. Several types of goods are exempt from being returned. Certain parts are non-refundable such as LED lights, Resistors, Jumper wires, and other such items.

  4. To complete your return, we need a receipt or proof of purchase. 

  5. You should also mail your product to Kurious Learning Labs, 81C Supermart 1. DLF Phase -4. Gurugram – 122009

  6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  7. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  8. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your returned item is obtained and inspected, we will send you a quick email to notify you that we at Kurious have obtained your returned item. We will also immediately notify you of the final decision of approval or rejection of your product refund. 

If you are approved, your product refund will be processed, and the purchase amount credit will automatically be applied to the credit card you have used or the original payment method within a certain amount of days.

Late or missing refunds (if applicable)

If you have not received a refund from us yet, first check with your bank. There is usually some processing time before a refund is finally posted. If you have done all of this and you still haven’t received your refund yet, please contact us at info@kurious.in

Need help?

Contact us at info@kurious.ai for questions related to refunds and returns.